Hello, I'm just wanting some advice please. We've had Karndean fitted in our extension, half the extension was concrete and half the old plank flooring. Because of the level of the concrete it was advised that the planks couldn't be ply'd as it would take the level too high, so 2 screeds were applied. After a few months the ridges of the planks have begun to show, the person who laid the floor is blaming damp in the floorboards making them warp and is saying that it's not their responsibility. They've sent a builder round (their builder) who's advised we rip the whole floor up and replace boards with some kind of damp proof flooring, and start again. My query is surely as a flooring expert, damp should have been checked for initially and if it was going to be a potential issue we should have been advised beforehand? The floor fitter did come beforehand to check the subfloor and asked us to do a bit of work where the floors joined but that was it. I'm not convinced myself that the floor boards have warped more that the screed has fallen down the gaps, but we can't really tell until everythings ripped up. If we start taking the floor up ourselves do we there accept liability for the problem ourselves? Any advice would be appreciated. Thank you so much
Where the hell did you find that floor layer? I'm not sure why anyone would try and latex straight over floorboards. Damp could be just one of the many issues there but as you say he should of checked. Sent from my iPhone using Tapatalk
Ask for all the products he's used. You can then check if they are suitable for the way he's used them. Was the concrete new? Was it tested to see if it was dry enough? Sent from my iPhone using Tapatalk
Yes the concrete was new, a few months old. I'm not sure if it was tested by them. They came and looked at it all properly before work was done, but I don't recall anyone checking for damp. Are they liable to put this right? After all I've paid an 'expert' to put a floor down, surely it's up to them to check the subfloor, I've no idea on flooring, we've had no damp issues before and there's loads of air flow under house. Thanks for your response.
Should have been plyd Bad idea screeding directly over floorboards Moisture hasn't caused that Imo Definitely not the work of an expert Epic fail
From the pictures all I can say OH MY. To be honest as a customer you don't need to know about the flooring as you say the flooring person is (should) be the expert. Maybe get there insurance details i don't know if they could help and/or get report from a another flooring expect .
Well what can I say apart from f**k me pardon my french but I think I can honestly say that this is in the top 3 worse attempts ive seen in my career. How was this floorlayer even serious about this? What an F'in tool. The floor should have been ply'd regardless. How did you find this clown? Who recommended him? He must have fed you some serious bullshit! I feel for you, that is a complete shite of a floor. NAME AND SHAME THIS FOOL
That is one hell of a badly prepped floor, I'm with rug above, name and shame. It's awful. Was there many different sub floor costs advised beforehand or just the above, was there a budget or was it a case of 'quote me for my floor I want it done right, or I'm on a budget etc' As an lvt representative it hurts me that a company could do such poor work, I'd be gutted if I was a karndean rep.
No, no options of subfloor, just wanted the floor doing right. Don't really want to name & shame just yet as I'm hoping I can get them to correct it. Although they're adamant that it's damp that's caused it therefore it's not their fault! I'm wondering if there's a governing body, trading standards or something similar that can add some weigh to my claim?
Search for a mr Sid bourne independent adjudicator The courts will listen, he is the man. There's a great piece of kit that every pro has called a damp proof reader.... these cowboys should have this, it's unlikely
Wasn't done by a floorlayer!! Odd job man or someone who thinks they are a floorlayer.. Its not a mistake or error its purely down to no knowledge not even the basics... Call Karndean they will do a report for free and will back you over this one.
Those floorboards looked like they've crowned and not cupped ! Poor attempt at subfloor preparation imo. Sent from my SM-G930F using Tapatalk
Looks like a standard "bob the builder" jack of all trades job., certainly not a floorers work. It needs taking up., and yes, I'm sure Bob is liable to cover for that shoddy workmanship.
