Hi there, I've had a supply problem with this Nicoline wood I purchased through Al Murad distributors.. So basically a month ago we went to Al Murad, discovered the Nicoline Traditional Oak, it has a medium warm oak colour (if that helps for description), with beveled edges. We paid & ordered 130 sqm of the wood. They said they didn't have it all in stock, but could take some in the mean time and begin laying. So we laid the first batch of wood. A week later, we got another batch, and laid that. A couple weeks later, they finally got the remaining wood. Same packaging (albeit slightly lighter print out), same serial number etc. everything the same. However, the wood itself this time is lighter, the knots in the wood are far lighter (they were typically close to black in the previous 2 batches), and there is NO bevel whatsoever on the wood, so it all fits flush together. So you can imagine, the problem having half the living room floor laid in a darker, beveled wood, we can't lay this totally different wood next to it. I'm not sure if others have come into this sort of problem. Whether any of you have experience with Nicoline wood, to know whether the first batch or the last batch is the correct type of wood. I've a feeling that perhaps Al Murad had given us some rejected wood to begin with, and now have the proper stuff? Really sucks as we wanted the entire house covered with the same type of wood product. Now I think we're going to have to rip up the ground floor, and re do it in a different type of wood.
Hi and welcome. I suggest you take it up with the store you purchased the wood from, as they have 70 stores available and none with wood available, perhaps exchange it for some tiles or a new kitchen..
I will certainly be visiting al murad on the weekend to see what their argument is. Currently our friend who is a builder has seen them, and they've said they'll compensate for some of the wood, but no other details. I want to find out whether the the new or old product is the correct one. As speaking to Nicoline, they've said that their 'traditional oak plankfloor' (which is their medium color out of the three plankfloors they have, the other being walnut - darker, and i think solid oak - lighter) hasn't changed in years, and if they were to change it, then they would give a heads up, to avoid such situations like this. So I'm led to believe that al murad have sold us old, possibly few years old rejected wood. If you purchase 2 pots of white paint, receive 1 pot of white paint to paint half your house, then a week later receive pot of yellow paint, who's fault is it? Should they supply you with another white pot of paint, and if they don't have any white paint remaining, should they compensate you for the white paint you've used, and the cost of labour, since you'll have to repaint your house in yellow or something else. So yes, this is something I have to take up with al murad. However, I think they're going to try fobbing me off. As far as I understand their argument is that they just didn't know, the new product was same serial number etc. just looked totally different.
Just simply return the third batch and get them to re order some more it's down to the shop to make sure they get the correct material
Your contract with the supplier has not been fulfilled, its that basic. The material was supplied in three batches, the batches have to match, not only is the colour different but the style of the product also differs, manly no beveled edges. As part of it is fitted they will try to squirm out of a full replacement but if you were assured that the newly ordered batches would match they are responsible for any replacement and subsequent costs if they cannot fully honour the original order.
@hobbit, I agree. I feel I should be at least entitled to compensation for all the floor that has been laid. As we requested the house to have a particular look, they promised that (the distributors), and therefore between the distributors (Al Murad) and the suppliers (Nicoline), someone has reneged on that promise. @mjfl, I've got a terrible feeling that the darker, beveled variety doesn't exist any more. So I'm going to have to rip up the ground floor, and buy something different, but beveled (which wont match the other two floors). I've attached two photos. One showing the difference between the two batches' wrappers. They're identical (even down to the serial number), except the new batch is lighter / less saturated. The other photo shows the new batch of wood laid next to the old batch. I'm going to chase up Nicoline, and find out from Al Murad over the weekend what has gone wrong.
As Hobbit has said.. IF they have said they will be the same THEN it's down to them to supply you with the correct product. It's not your fault that Nicoline has revamped the product. BEST POLICY Buy it all at once, just like anything else that you would do within the house, otherwise you MAY have a problem with shade variation even with the same batch number. I know you shouldn't but it does happen. Your issue though is that you have what may be an original batch before they revamped it and they can still use the same batch I.D. You need to clarify if the shop had specifically told you that it would be the same and it was all ordered at the same time, if they did then they should rectify the issue.
With a real wood colour can't be helped it's a natural material although the lack of a v groove tells me either a different product or a manufacturing fault. If they don't supply what was paid for then it's breach of contract speak to them first if you get nowhere contact your credit card supplier if you paid by credit card
When we purchased the 130 sqm. They said it would need to be ordered from suppliers as they didn't have enough in stock (they had about 50sqm spare). But they said we could begin laying the flooring then, and pick up the rest of the wood as it comes in. Which has worked fine until the 3rd batch of wood, which is now totally different. There was a long delay between the 2nd and 3rd batches of wood, a couple weeks. I'm guessing there was a dispute between distributors and suppliers, and most likely related to the fact we have a totally different product. I now wish we had waited for all the wood to come in stock before starting, so I could've carried the 100sqm of original wood back because the last 35sqm of wood was different . But they said it would be fine, and now it isn't. Surely distributors would've been advised by the suppliers if the current version of the wood was no longer supported and similarly the distributors should have a sign or something to show the wood is discontinued.
You would be surprised how little info you get from suppliers, which is why we wouldn't supply anything that's not from the same batch and always make sure we have everything before starting. You were really given the wrong advice to start before all materials were on site and left to acclimatise for a minimum of a week
yes, it is a common problem when you order wood in different batch of oak, even factory do same process, the color variation still exist.You could select some other wood they have entire stock 130M2, or wait untile they make new one for entiner order one time. old stock wood color will fade a little, impossible to match 100% in new one.
