Thats what I'm trying to get at with them though. Is the warranty void if you use another glue ? What happens on a commercial job when the customer asks the builder etc to spec a cheaper glue ? Are Karndean not going to sell say 500mt2 of their product without their glue ? I know they do I've done huge Karndean installations in the commercial sector and used other glue that was provided by the builder who had bought the tiles from karndean but didn't want to use their glue. It's a grey area I think one that I've fallen in to. Live and learn.
Another thing to think about also If you've had any laintence at all or the screed was dusty or if you've feather the screed that'll cause this issue aswell
No laitence or dust. It was a decent sub-floor. Not sure of exact make up. I did ask that question of the company i was working for. They said they had the moisture content tested and to go ahead. I swept it hoovered it then primed it. I then skimmed over as it was almost perfect. Then spun off with spinner. Then hoovered again ! Also when I took some of the tiles up the latex was sound and remained in place. I am going to insist on myself carrying out moisture tests now on every installation. I'm just trying to get everything in order before it comes to the crunch.
If it was moisture you would see it under the tiles. If the customer cranked up the heating and it's on full blast that soon after installing no glue is going to stop the tiles expanding. It's defo the customer/heating that's done you. Sent from my iPhone using Tapatalk
What else will they say....heavy roller? Did you roll it with a heavy roller? Trowel teeth worn down? I had a sub contractor fit some lvt for me on ufh and it lifted. He hadn't let the latex dry out enough and the customer put the heating on full whack that night. I went back retrimmed and refitted no more problems. Customer tried to get out of paying as he claimed we shouldn't of had to re lay his floor. Luckily I wasn't working direct for the customer and we still got paid by the builder. I don't think Karndean would of helped us out anyway. Sent from my iPhone using Tapatalk
Not sure mate. Virtually new A2 notch then rolled with paint roller. Rolled after with 68kg roller. I did as much as I could to install properly.
Does it void the Karndean warranty if you trim and re install ? Customer thinks it does ? I'm dubious
They will find something to void the warranty! At the end of the day if they now have a perfect floor and it hasn't cost them anything how can they refuse payment? They shouldn't be allowed to keep the floor. Did you get any money upfront? Sent from my iPhone using Tapatalk
No the floor is still faulty. I haven't been allowed to uplift and make right other than the few rows I trimmed and put back on my first visit. I've told them it can all be remedied with a little work to no avail. The company I fitted it for were paid up front I haven't been yet.
Was it cold the day you it. Did you acclimatise the planks ? Similar thing happened to me years back. Fitted a job on Amtico Ps in winter and it was cold in the house as heating was broken. Put a couple of small heaters in there. When I left I told the bloke ( a mate ) if the heating gets fixed later as he said a plumber was coming to not switch it on till tomorrow. But he didn't tell his Mrs ..... So heating went on full about a hour later and my mate went out. A lot of plank were peaking, had to take some up and trim them which I did. Was a pain but sorted it. I'd say it's the underfloor heating being switched on too soon myself on your job. I've used F46 loads on LVT with underfloor heating and no issues. On tapatalk HD
You have to register the job to get the warranty/guarantee when you ordered it from karndean They then send it either by post or email to your customer Trimming the tiles won't void it but not using Karndean adhesive will
Take karndean to court if they insist on their re branded adhesives that they don't manufacture.....its called restrictive selling, courts will have a field day.
Thought I'd let you know it ended up ok in the end. I re installed the job and supplied my labour FOC for the 2nd installation. The firm I did it for supplied the tiles. I got an apology from the customer and will never work for the said firm again. Tried to stitch me up and pass the buck as usual! cheers for all the help lads.
