Hi Everyone I am hoping for some advice, sorry it's long! We bought an Axminster carpet from the same company who had fitted all our others, and done a good job of, a few weeks ago. It's the Mists and Moor range I think it's called and is an asymmetric check of grey, mustard yellow and cream. The fitter arrived on day one and seemed slightly flummoxed by it, was told he had been told to turn the carpet 90 degrees to go up the stairs, meaning the pattern wouldn't match. I said no this wasn't ok. Anyway, three days later he finished. It was a bad job. The company agreed and asked to try and fix it, which they have finished today. Importantly it is significantly better. The lumps and bumps, loose bits etc have been sorted. I am however left with a few issues. - the chap who measured the house did so some time ago, and didn't revisit to check pattern matches/joint plan when he ordered the carpet, and simply didn't order enough to pattern match (he agrees this and it is his fault). So I am left with two joins. I would have had to have one ( not that I was told this on ordering), but because they hadn't checked first and ordered more I now have two. The first is parallel to the front door, approx four feet in. The pattern matches well at one end, but not so well the other. It's also been over rollered the manager tells me, but that this will fluff up over time and look fine. It hasn't so far two weeks in with daily hoovering as recommended on the Axminster website. Will this get better or do I need to ask for it to be done again? - the second join was terrible, but has been significantly improved today (leading to another issue of showing how bad the first join is!) however... It is a strip about two inches wide one end rising to five ish the other. One end leads into the architrave by our kitchen door and the wider end sits four inches into the doorway of the downstairs loo. Both these paths are used all day, everyday and are our main throughfare to the living areas of the house. I fear that this unplanned and unnessecary join will wear badly over time and look poor before the expected life of the carpet is up. Is this the case? My fear in both these instances is that they may look ok now, or soon, should it 'fluff' up, but I am waving my right to expect the carpet to last as long as it should/look good. - I know Axminster only recommend their Axfelt for their carpets to be laid on but this is all laid (hall, stairs and landing) on a green covered crumb felt. No idea on brand/quality, but both fitters that have been told me they thought it was the wrong stuff and again will impact on longevity. Is this the case? If you got this far, many thanks! I am awaiting a call from the manager again to see if I am happy with the result now and I do not want to sign it off if the joint at the front of the hall won't get better and if either the underlay or join into the doorways will degrade over time. Any expert opinions out there ease, gratefully received? Thanks!
If you are supposed to have 1 join then it should be only 1 join. Sounds like a butchers job if im reading it correctly. Point is that you say you wasnt aware of a join required but you had to have 1 then thats the way it goes but what have they told you the reason for that join? The 2nd join is down to the guys measurements and you shouldnt have it.....therefore Id be demanding the whole lot replaced!....and fitted properly....
Does sound bad. Nothing wrong with a join. if it's done well you wouldn't be able to see it. Do you have pictures of the job? Should really be on the Axminster underlay as far as I'm concerned but did you specifically ask for it? I don't think contractors have to use it? I could be wrong. Maybe ask Axminster. Putting the stairs on sideways is a completed joke and utter bodge. Sent from my iPhone using Tapatalk
Agree sounds like an amateur job. Back in the day all we used to do was woven carpets Permanent crippled wrists and coughing up hairfelt and copydex Alot of so called carpet fitters dont know what do with a real carpet these days If its not a cheap felt back there screwed
Who wants a join in a carpet... Customers don't need to know as they shouldn't be able to see it. Nothing wrong with a join but if you can see it and sounds like you paid quite a bit for this you should ask for it to be done properly by there top fitter.... Underlay shouldn't cause any issues Sent from my F3311 using Tapatalk
Thanks so much for your replies. I wasn't told when I chose the carpet that Axminster only do 12ft so I didn't know there would need to be a join, elsewhere in the house we have just had 5m widths to do the kids rooms etc (they don't get nice carpet!) and we were told a join would be needed for the bay windows there. As mentioned a well done join is no issue. When they came to fit the fitter said I would have to have one. Explained the 12ft width in our 16ft hallway. It's understandable. But the join at the back, which I am concerned isn't right to be into a doorway, wasn't planned, they basically had to do it as they realised they couldn't pattern match any other way. I came back from a night to find it done, they didn't even mention it to my husband who was here, just did it and left. The join at the back now looks ok, as in you can barely see it, and probably wouldn't if you didn't know it was there. But as I said I am concerned what it will look like in five years. Am I right to be? The one at the front by the front door is noticeable, and clearly not right based on how well the second fitter, who came to correct the firsts work, has done the other join. They have basically said if I am not happy then they will have to replace the whole piece downstairs. Not agreed to, just said that's the only other option now. I don't want to be an awkward customer, I just don't want to sign off the work and then in five years be sad my carpet looks rubbish when it should have lasted me ten years or more. Hopefully some photos have loaded with this! This is the join at the front which looks poor in my opinion. Happy to be told it's a good as possible job if I am wrong please tell me.
These images don't really show how crushed the carpet looks. It sort of dips down and looks flat for want of a better description for about an inch either side of the join. As I mentioned before the manager tells me this is just over roller ing and it will fluff up. Again is this possible? It's been over two weeks now.
I didn't ask for Axfelt as I didn't know it existed. To be honest I just assumed that the carpet company would sell me the right underlay for the carpet I wanted and the location it was going. Spoke to Axminster and they said they only recommend Axfelt, but that other underlays, as long as they meet BS5808 are acceptable. No idea what this is, or if the one fitted will meet this. It doesn't have anything written on it for me to know what brand it is etc. We would have paid more if the right underlay would increase the life of the carpet, we chose this one specifically for a longer life than we can expect from our bredroom ones.
Some of the original issues now fixed incase you wanted a laugh! The first one is of the slim end of the join at the back of the hall.
Do you think the join at the front of the hall will 'fluff up' and look ok? It seems not very well pattern matched anyway though! Or can I not expect better than that?
That join probably won't get any better. Joining carpet is a bit of craft. Some fitters are really good at it...some not so Sent from my iPhone using Tapatalk
Ok, well thank you for all your info. I shall go back to them I guess and ask them what they can do now.
It looks a dogs dinner! that bump should not be there! I agree with all said previously. Its their error in not measuring properly, hence I would ask for a replacement!
Was any haggling done when the job was priced ? Did the retailer cut costs to agree a deal? Who's done this job it's awful? Nothing wrong with a crumb underlay as such to be fair they have a great shelf life etc as they are a solid underlay. The fitters just chucked their employer under a bus but deflecting the fact they couldn't fit it to the right standard by the sounds of it.
Looks like one of Barry the butchers fits.... Then hook knife harry came along to sort the joins...... could of paid a bit more attention to those lumps and bumps he could of stamped it down a bit better that that not up to his usual standards.. ...! Sent from my F3311 using Tapatalk
