faulty goods and the "no one else has complained"

The impression i get is that all goods are faulty and your lucky if you get anything that isn't faulty ... i'm sick of complaining, i think the worlds gone topsy turvy

 

How much air is there in spraycans these days! "oi,wholesaler,these are full of air!!".A bit like you then Martin.Nuff said ET.

 

How much did you pay for the spray?

 

AIRound 2 quid

 

Standard answer: "Well, I can't help it that others don't have such a strict quality control as we have. It's faulty and you can consider this the first official complaint, so do something about. And quick!"
;-)

 

I think that when someone buys "goods" ie a retailer and sends out a fitter to install and the goods are faulty then that retailer is gonna sort it out quick.Firstly because "its a matter of getting paid as soon as especially in the current economic market and also its expected that the supplier of goods will re supply due to the goods not usually having been paid for the goods initially.The wholesaler has rights ie has the goods been fitted without checking for faults as written in their clauses.While all are arguing over who is at fault the customer is at liberty to do nothing at all.

 

Not really sure what you mean bladerunner with "the customer is at liberty to do nothing at all"?

As for a retailer trying to sort out things quickly - some wholesalers and manufacturers do tend to tell us "oh, that's strange, no one has complaint before" and it takes a lot of grumbling and phoning etc before they're even willing to sort it.

 

That leaves the customer alone and not at fault.

 

I was told to take a 2.3 x 4 black felt back, white backing ( with 5 holes in it ) and spray the back and fit it! Beat that, i felt a right idiot but couldnt do anything about it, i was told to say nothing!

 

i always let the customer inspect the carpet. if i know theres a fault i will ask the customer to look closely (i don't tell them), so when they find the fault i can be honest and tell shop the customer saw the fault and refused it. the customer will apprecieate your honesty and understand your position.
if you know theres a fault and fit it, the fitter takes the blame, and if the shop makes you fit the carpet and the customer finds it will the shop pay you for refitting it?


ps even though customers have "found" a fault it amazes me how many tell me to go ahead and fit it, even though i point out the shop will refuse to accept a complaint later... let the customer choose

 

Right you are and that's why it's important to keep the customer constantly up to date on what's happening to solve the problem.

 

I agree with you and i used to do it all the time but i was warned against doing it by the store manager, the threat of loosing my contract, also ive fitted so many carpets which we knew where not even the same as the customer had ordered, most never noticed, berbers mostly!

 

You seem surprised Ian that you were told not to talk,was it hard for you not to talk or am i reading the thread wrongly lol.