We have all turned up late haven,t we, but years ago a mate of mine turned up at this house about 11o,clock, the customer said"you should have been here at half past 8" my mate said "why? what happened"
Another time ,my second call was 1.oclock, i knocked the door at 5 to 1, the customer said"you aren,t supposed to be here till 1 o,clock. You can,t win lol
Ha ha love it, I always ring up when I'm late. They don't like it but it's hard having to run round picking gear up an doin the odd measure during ur day.
I had the same thing Alan, turned up at a measure 8:50am and they said do you mind waiting outside until 9:00am, that is the time we arranged the measure?
i have also had a fair few customers moan at me for being 10 minutes early. They ask you to come back in 10 minutes or so and when you get back they haven't emptied the room or anything. So what have they been doing? I even had one customer once that was looking at me out the window ringing the doorbell. She ignored it so rang again and she came out and told me im at the wrong door! She pointed me around the side to the "servants" entrance :shock: She never got her floor fitted ! Talking of which, i work at a posh block of flats. They have a sign saying "trades men must not use the main entrance and are not permitted to use the lift" Well there is no way im going to carry carpets and tools up to the 9th floor etc, i will be using the lift and you can sue me!
If possible I give myself a 30 minute window with appointments. Mostly you can sense if that's agreeable.
I must admit, my own customers seem fine to be honest, but the one,s where i sub-contract to can be different.
I find that all the time. In any part of the process I never have a problem with my own customers but if there's any inefficiency with a shop I'm subbing to they can be quite aggressive.
I always say between 9 an 10 just incase I have problems. The Liverpool tunnel can be pain in the bum :twisted:
What we also find is customers make it up! We have i guess 1 customer every couple of weeks that rings up the shop at 9.30 and ask where the fitter is? We tell them he will be there between 10-10.30 when they book the job in so he will be there around 10-10.30! So when we say, "he will be there around 10-10.30" the customers then argue that we said 8.30? Why would we say 8.30 when the shop is not open until 9.30 so the fitter cant get in to load up! The customer is always write tho ! :roll:
When some one says to me You're late I just reply with I'm never late I arrived exactly when I meant to. Always breaks the ice and gets a laugh. This always pains me when the shop tells the customer a time but doesn't pass it on to me so I know, I mean why tell a customer a time and not the guy who's doing it. I'm like DHL if you want AM before 10am then its gonna cost you extra OVERNIGHT that's extra too otherwise its either morning or afternoon NO TIME. And another thing if you're blag it with the customer and try to free up some time during the week cause you've got a rush job on fine that's OK, but and let me make this quite clear if you're gonna tell the customer that last week when they had their booking I was in hospital extremely Ill with some incurable disease then at least give me the heads up so I know and can collaborate your story.
