Happy customer with bad fitting/prep!!!!

I went to do a quote on the way home this evening. They customer has already had karndean knight tile in the hallway, kitchen and diner.
Now the customer was over the moon with previous said flooring but as I was looking round I could see the joints in the plywood, nail heads and glue trowel marks. It was awful.
I wouldn't get away with leaving a job like that (even if I wanted to which I don't).
I'm quoting to join into the diner area to conservatory and I know they'll see a difference between my job and previous one.
If I get it I'll take pics of it and you can see for yourselves.

 

hope you do

 

They will blame you for it not looking the same as the old lol

 

Had one like that, knife marks everywhere where they'd overscored and a border tile cut too big just bent up on the skirting like coving!!! When I pointed it out they said they thought it was meant to be like that??
They had to pay me a week to repair it all.

 

if they didn't notice what you noticed why are they going to see the difference in your work!

 

Because its going to look better than what's already down.

 

Started the customers flooring today and as promised pics of previous fitting (by someone else i hasten to add.)
Could only get 2 pics as her dad was hovering.
Can you spot the problems.

 

I can't believe the customer didn't pull the last firm for that.

 

Neither can I. Its worse in real life. Will get more pic's tomorrow. In some area's you can see trowel marks.

 

Bloody'ell... They trying to bring in 'loose lay' ply
Thats shocking, you wait till they see the difference from your work to the existing!

 

Mmmmmm here's a question....looking at the pics.....new driveway recently ?

 

Trust you pal. No i don't think its new. Just well maintained.

 

Subfloor is 6" floorboards.

 

Do i mention the problems to the customer or just leave things well alone?

 

Leave alone mate. They have obviously been happy with the existing work. Some customers pick the smallest detail on a great job and others let things like this go. Maybe when they've seen your work they might ask whats going on but I wouldn't suggest anything.

 

My thoughts exactly. Just hate seeing crap work. I'll leave it alone and like you say hopefully my work will stand out to them.

 

Having this exact chat over the weekend. You don't need to say anything. You're not that sort of guy and you can let your work say it all.
Good to see the finished job.

 

Thanks matey. Will take pics and post them when finished. I'll see if i can take more pics of the bad work tomoz.