Hi New here and seeking some advice….thanks to anything you can contribute. I moved into a new build property in March 2015. We purchased the flooring for the whole house from a local carpet / flooring shop. The retailer told us they would arrange the fitter and we would pay them on the day. Long story short….. 12 months later, laminate flooring problem. Retailer not interested and told us ‘top live with it as out of fitting warranty’. We paid for an Independent inspector at a significant cost to us. It’s been fitted incorrectly and is deteriorating. I wrote to the retailer on more than one occasion and they just ignore my letters leading me to think they are not responsible. My question is - who is liable should I start a small claims case? Is it against the retailer as they effectively sub contracted the job.