Damaged LVT / Please help!

Discussion in 'Introduce yourself' started by Vicky kyle, Oct 10, 2022.

  1. Vicky kyle

    Vicky kyle Active Member

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    Looking for some advice on Quickstep LVT.

    I had my new floor laid in March this year, quickstep LVT (dark grey floor tiles) I used LVT underlay purchased from another website which I was advised by joiner would be just as good as quickstep just slightly cheaper.

    I purchased the floor myself from another website (not quickstep) and used the joiner to do all the work. My flooring a few months in is completely damaged. I am absolutely devastated. Who do I have comeback to if y

    The floor is moving in Parts (locking mechanism isn’t staying) it’s dented all over from not so heavy items and in areas where the sun has caught it, it’s lifted. My floor is getting worse by the day. I’m not sure where it turns.

    i have contacted the flooring company where I purchased my flooring and they say they will put a claim into “Quickstep” but say ultimately I have no comeback as I didn’t use quicksteps underlay and my joiner has most likely fitted it wrong. My joiner on the other hand has said he is very experienced and did everything he should have.

    can anyone give me any advice??
     
  2. Paul webb

    Paul webb Well-Known Member

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    Do you have any photos
     
  3. Paul webb

    Paul webb Well-Known Member

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    What was the name of the underlay you used?
     
  4. Vicky kyle

    Vicky kyle Active Member

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    I used LVT underlay - wont let me upload a pic or web address on here but it was called
    LVT Vinyl Click Flooring Underlay from 3.60 per m2

    Which I was advised by my joiner would suffice… it was from
    The carpet underlay shop online x
     
  5. Vicky kyle

    Vicky kyle Active Member

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  6. Vicky kyle

    Vicky kyle Active Member

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    Unsure why it is not letting me upload any pics, says my files are too big :(
     
  7. Vicky kyle

    Vicky kyle Active Member

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    Sorry that last message didn’t have the exact name - it is
    Royale Vinyl Click
     
  8. tarkett85

    tarkett85 Well-Known Member

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    Click systems are shocking, you can’t have any direct sunlight on them or they will fail (which has happened here), your subfloor prep needs to be bang on 2mm discrepancy over a 2m length is what I would want to see, is it going on wood or concrete? The underlays are the same with heat they turn into crumpled crisp packets, I wouldn’t advise any LVT in direct sunlight but I would have advised you go with a dry back (glue down) to stand any chance.


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  9. Vicky kyle

    Vicky kyle Active Member

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    I paid for 3mm ply to be laid all over (even thought my floor was already even, but just to give it more height. Then used a LVT underlay and quickstep LVT click.

    I am arguing with flooring company to build a case but basically they are saying I didn’t use the correct quickstep underlay so my issue is my joiner. I am waiting for the report. :( what a nightmare! It has moved in areas, buckled (lifted) beside patio door and is a nightmare. It dents with even the slightest item. Help!
     
  10. tarkett85

    tarkett85 Well-Known Member

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    To add about the denting what is causing the indents? Did you put any castor cups etc underneath to spread the load? All flooring is susceptible to indenting even granite to a certain extent, without pictures and an idea of weight and weight distribution we can’t really say if it’s excessive.


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  11. Vicky kyle

    Vicky kyle Active Member

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    Any recommendations what flooring would be best to use because whatever the outcome here mu flooring needs replaced. It’s most of downstairs hallway, kitchen and bathroom. Is it safer to stick with laminate? Or glue down LVT? I paid thousands only a few months ago. I am gutted!
     
  12. tarkett85

    tarkett85 Well-Known Member

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    6mm would have been my minimum ideally 9mm for stability, quickstep won’t warranty their products unless you use their materials so it really is an issue for the joiner (who isn’t a flooring installer and shouldn’t be used for this kind of work).


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  13. tarkett85

    tarkett85 Well-Known Member

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    If you get a lot of light either put up blinds and go with a glue down LVT using a proper flooring installer or go with fully vitrified porcelain tiles which won’t have the same issue with sunlight.


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  14. Paul webb

    Paul webb Well-Known Member

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    Unfortunately, tarkett and the flooring shop are right, quickstep make a specific underlay for areas exposed to heat,so they won't guarantee it, they may send someone to inspect it,but if it isn't a manufacturing fault (which is highly unlikely),you will probably be charged for the inspection.
    I looked at the underlay you used, although they say it's firm,it doesn't appear to be as firm as the quickstep one, i didn't see it stated anywhere that it shouldn't be used in areas exposed to heat, so maybe you might have cause to complain to them, but i doubt you will get anywhere
     
  15. Vicky kyle

    Vicky kyle Active Member

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    Thanks for your response. No it doesn’t, hence why I’m so frustrated at this position I am in. My joiner also said it would be fine albeit it wasn’t the quickstep one. Just to note it isn’t just the areas exposed to heat. My hallway which has no windows/sunlight it is all moving and there is dents underneath the lightest console unit you could imagine. :(
     
  16. tarkett85

    tarkett85 Well-Known Member

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    Could be the underlay not being firm enough, the sub floor not being flat or solid enough or any number of things, your best option may be to speak to the joiner and see if they’ll cover the cost of an independent inspector if it’s found to be something they messed up, if it’s a product problem you’ll need to foot the bill but it will be a massive help if you go to court, if both are at fault split the cost and you should be able to rectify it from there, otherwise one will blame the other and you’ll get nowhere.


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  17. Rugmunching

    Rugmunching Well-Known Member

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    Sounds like your joiner is partly to blame for laying it incorrectly. Buckling/lifting could be down to expansion.

    Did you have a beading or skirting boards on top?
     
  18. Vicky kyle

    Vicky kyle Active Member

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    Yes skirtings. In most places he has left a 1mm gap but in others there is no gap.
     
  19. Rugmunching

    Rugmunching Well-Known Member

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    So he's cut to the skirting board or the skirting put on top after floor was fitted?
     
  20. merit

    merit Well-Known Member

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    Your joiner is to blame. He’s not used the right underlay. He probably hasn’t left enough expansion. And he should not be installing clic in direct sunlight. If it’s getting too hot it will soften and dent. It takes a lot to dent quickstep clic.
     

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