New Floor Issues

Discussion in 'Wood' started by JCR, Oct 9, 2017.

  1. JCR

    JCR Member

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    Hi guys,

    First time on this Forum as I'm slightly starting to bang my head against the wall here with the issues I'm having with a new engineered floor that was installed about 3 months ago.

    Since installation, the floor has become incredibly noisy, to the point where every footstep now leads to a cracking noise. As well as some visual rippling that is now happening across the boards. The floor does also "flex" in some places.

    The living room floor is about 25% concrete and the rest is wood. The hallway is solely wood. In both cases, the floor has the same issues.

    The floor is a Natura Oak Tyrone Engineered Wood Floor. The boards are 14mm thick with a locking mechanism and have a 2.5mm veneer.

    The floor was laid with a Gold underlay and I'm told has at least a 12mm expansion gap around all sides.

    Any ideas?
     
  2. dazlight

    dazlight Super Moderator

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    Which gold underlay ?
    Was the sub floor flat ?


    Sent from my iPad using Tapatalk
     
  3. JCR

    JCR Member

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    Using a 5mm Sonic Gold Underlay
    The Subfloor in the living room is uneven but the fitter is confident that the floor has been worse on previous installs which have never resulted in issues like this. The floor was also done in the hallway which is completely flat but still suffers from the same issues.
     
  4. Rugmunching

    Rugmunching Well-Known Member

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    Acclimatised before fitting? How long for?
     
  5. nevertrever2

    nevertrever2 Well-Known Member

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    If the 5mm underlay is the black polyfoam with the gold foil, ive seen 9mm laminate break on the joints on a flat floor using that underlay, the underlay isnt dense enough and the flooring on top can flex, this could be where youre getting the noise from.
    I personally wouldnt use it that underlay its too spongy for hard flooring.
     
  6. James

    James Member

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    Is the “visual rippling” you mentioned - a ripple between each floorboard or a ripple in the oak on the individual boards?
     
  7. brenchy

    brenchy Well-Known Member

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    Subfloor sounds like the problem, subfloor must be flat. Was the concrete self levelled before ? did they ply over the floorboards.
    Pull the fitter back to site and ask them to put it right he should not have laid if not flat.. simple. And as for worse installs sounds like he is the wrong guy for the job.. did he have a white van with floor fitter written in blue gloss paint ?
     
  8. JCR

    JCR Member

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    Boards were in the room for at least 48 hours before being fitted.
     
  9. JCR

    JCR Member

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    That's the one. The underlay purchased was specifically for an engineered floor and was clarified with the supplier before being purchases. What would you use instead?
     
  10. JCR

    JCR Member

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    It's in the oak of the individual boards. In talking with the manufacturer it seems like the board is made up of three layers, the middle layer (which is also the layer with the locking joints) consists of staves which are situated crosswise to the surface. They are blaming it on moisture, but given the underlay has an damp proof membrane and it’s in the middle of the room this doesn’t make sense to me. I’ve done moisture tests in the area of the ripples and nothing is high.
     
  11. JCR

    JCR Member

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    The boards do have a tolerance of 2-3mm over every metre. There was no self-levelling or ply over floorboard that I saw. Fitter is telling me its a board, manufacturer is telling me its a fitter issues. Hence I'm here asking for other opinions.
     
  12. brenchy

    brenchy Well-Known Member

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    How are you cleaning the floor ?
     
  13. JCR

    JCR Member

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    Have only done the floor once with wood floor wipes. There has not been any spills of water on any of the wood.
     
  14. brenchy

    brenchy Well-Known Member

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    Ok it would still point to the subfloor not being as flat as it should you will always get a very slight spring in a floated floor. Any pictures of the ripples ?
    also was all the wet trades finished (plaster / painting )dry before the floor was fitted ?
     
  15. JCR

    JCR Member

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    I do have pictures but I need 10 posts to be able to show them...
     
  16. JCR

    JCR Member

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    Hopefully after this post I can post the images
     
  17. JCR

    JCR Member

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    Ok so everything was dry before the floor was fitted and during fitting. The room was fully painted about 2-3 weeks after the floor was fitted, then furniture started going in shortly after.

    Picture below on the ripples, shown in the red circles.

    [​IMG]
     
  18. brenchy

    brenchy Well-Known Member

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    Can you feel the ripples or is it just in the colour of the boards ??
     
  19. JCR

    JCR Member

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    You can't feel the ripples. You can just see them under light. If there is dim light in the room then for the most part you cant see them.
     
  20. brenchy

    brenchy Well-Known Member

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    could be chatter marks on the face of the board and as its a dark stain it is showing up more than say a natural oil
     

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