Hi everyone. About 6 months ago we had a carpet installed on halls stairs and landing (three storey). We went with a reputable, well reviewed local carpet retailer. And bought an expensive hard wearing carpet and the most expensive underlay. On their advice. In short, this wasn’t a job where we were looking to skimp. We wanted a good job that would last 10+ years and were happy to pay for it. The fitters arrived very late and told us how they were very behind. Accordingly they did the job in record time. I’ve never seen carpet being laid so quickly. They didn’t leave until the evening and said they still had a job to do. Alas, I feel like we paid the price for their rush job. In short, the landings are very well fitted, but the two staircases seem - to me at least - to be very poor. With the exception of one or two steps on the twist, almost all of them visibly lift at the sides. And there is a hump in the middle of the step. I’m attaching some photos. The hoover lifts the carpet up, and I have to try to press it down with my feet whenever we go up the stairs. A couple of steps have 10mm+ gaps between the flats and the risers. Enough to stick your fingers in. Again, see photos. I flagged this up and was told it was because of walking up and down and this was typical for new carpets, especially because it’s so thick. They sent the fitter out who told us it simply needed to be rebolstered. Aside from destroying my skirting board for the second time, this did no good whatsoever. On the second complaint I asked the manager to come himself, hoping he’d spot the shoddy workmanship from the fitters and apologise profusely. Not the case. He conceded it was probably only an ‘8/10’ job, but told me all it needed was another rebolstering. But that the couple of steps that had gaps did need to be swapped using the excess we still had. So the fitter returned and decided the steps didn’t need to be replaced, only lifted, restretched and - you guessed it - rebolstered. It looked exactly the same. I’m now going to write to the company to formally request a refit or refund but I wondered if some of the pros on here would be kind enough to let me know what you think. So I can prove to the company I’m not mad. It’s clear the fitter thinks it’s a perfectly fine job. And we’re just picky. I know very little about carpet, but it occurs to me that a big problem is that there don’t seem to be any gripper rods on the sides, only underneath the risers on the horizontals. I’m therefore not entirely sure what they’re bolstering into. I asked this and was told that’s not how it’s done anymore apparently? Is that the case? Should I be pushing for a complete redo? Or would it suffice for them to lift the carpet, add grippers, and replace? Or would the carpet already be compromised? Could this be achieved with pinning? Sorry for the questions, I just want to be clear what I’m willing to accept from them. To be clear, I’m really happy with the carpet, it’s just the fitting in question. Every other staircase I’ve ever had has been completely tight. Many thanks for any help you can offer. Best. Dave.