The door just cleared the old so when the new went down same thickness it still just cleared but the bar stood to high I find out on wed what the out come is if he's going to put right some how or me cut back and replace carpet
if we was to be fair i would say 8 mins including removing door and refitting. That to some maybe 8 minutes of un paid time. If a house full with 7 doors then that 7 doors (3 bed house) = 56 minutes. (thats working on every door needing trimming) Round that up its 1 hours extra work on a house full. So if we think about the complaint above and the time spent on phone and returning to discuss with a unhappy customer........ well i think its far to say that take out fuel and wasted time that you could of cut all the doors in the house. Stupidity if you ask me not to simply cut doors as part of the service.
Unreal, customer should have got you to do it properly, he should sort....bet he never goes back though, seen loads of these incidents....
Finally got an answer on what happening with floor today he wants the chance to put it right as a sorry to customer but he wasn't happy about paying for another 4m wide carpet when he only needs 1.9 wide as it would cost him £240 so I've offered to sell him the other half from what I used for £190 he wasn't happy but brought cash round earlyer
Fair play to him that he has held his hands up and done something about it - many would have just ignored the problem and turned off their phones!!!
Doesn't sound a bad guy just a bit in over his head, could do with going on a bwfa course maybe would probably realise he undercharged.
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